HOW DO MY MONTHLY, BI-MONTHLY or bi-weekly SCHEDULE WORK?
Here at The Bin Men it's mandatory for credit cards to be kept on file
Once you have selected your package, please understand you have been scheduled in our system for that specific package for a rolling period of (12) months or 12 visits. $150 Early termination fee will be assessed if contract is broken. At which point you have the option to reach out to our office at 240-348-4486 for further assistance. Late fees may take effect if payments are not made
If you break your package you are still obligated to and will be charged for the remaining visits that is left on our schedule.
Unfortunately you are not able to downgrade your service as we process bookings by demand.
(ex. if you were to book a bi-weekly and then try to switch to a bi-monthly, this will warrant a termination and breach of your existing agreement.
Once you have selected your package, please understand you have been scheduled in our system for that specific package for a rolling period of (12) months or 12 visits. $150 Early termination fee will be assessed if contract is broken. At which point you have the option to reach out to our office at 240-348-4486 for further assistance. Late fees may take effect if payments are not made
If you break your package you are still obligated to and will be charged for the remaining visits that is left on our schedule.
Unfortunately you are not able to downgrade your service as we process bookings by demand.
(ex. if you were to book a bi-weekly and then try to switch to a bi-monthly, this will warrant a termination and breach of your existing agreement.
What if I forget when my scheduled cleaning day is or lose my cleaning schedule?
No problem, if you email us at thebinmendmv@gmail.com we will send you out a new schedule. It is your responsibility to have your trash bins out for cleaning. We do provide a service reminder the day before as a courtesy. It is an automated system with no guarantees. Just notify us if you are not receiving the reminder or would like to change / add a phone or email notification. Since the reminder is a courtesy and it is your responsibility to have the trash bins available for cleaning, if we go to provide the service and your trash bins are not available, your account is still charged service. However, call us to reschedule at your convenience.
What if your truck does not show up on my scheduled cleaning day?
If this were to happen, our response team will reach out to reschedule your cleaning service.
How will I know when my trash bins have been cleaned and it is OK to bring them inside?
You will receive an electronic notice of service completion.
If my trash bins are not available for servicing, will I receive credit for the missed cleaning?
No, please notify us at once for rescheduling if you need to reschedule. If you do not notify us and we go to provide the service, you will be charged per your selected subscription. Instead of cleaning your trash bins, the driver’s time is spent taking pictures and documenting why the trash bins are not being cleaned and leaving you a notice.
If my trash bins are not available for servicing, can I expect the driver to knock on my door?
It is your responsibility to have your trash bins available for servicing. Please do not rely on the driver to knock on your door. Due to liability and COVID-19 Staff is prohibited to enter residence to retrieve trash bin/cans or knock on doors. This is why we ask for the customer to have their trash bins/cans by the curb.
How does the trash bin cleaning service work?
The Bin Men's cleaning service come to your neighborhood either once each month, or bi-weekly per your scheduled appointment. There's no need for you to be at home. Just leave the EMPTY trash bin, totters, or cans, which you scheduled service for at the curb. The Bin Men will clean, deodorize and sanitize the trash bins right at your curb. Also please be advised, first time customers bins are SANITIZED guaranteed, but keep in mind depending on the severity and conditions of customer bins. We will clean to the best of our ability. This is why we RECOMMEND monthly servicing on trash bins.
Do I have to pre-pay for the entire year?
At this time we're offering Bi-Weekly and Monthly, and Bi-Monthly. However, we have a one time daily option available. This is a great convenience for someone that simply would like to pay one time.
After I order, when will you clean my trash bins?
Our trash bin sanitation service comes to you the day after your trash has been picked up as follows: once each month, bi-monthly or bi-weekly by scheduled appointed day.
Do I have to order service for all of my trash bins?
No. You can order one or as many as you would like. All pricing is per trash bin. This is also true after a one time trash cleaning if you elect to continue the service on a monthly basis.
Do you provide a one time trash bin cleaning service?
Yes. However, it is highly recommended to utilize our monthly package as the cost is slightly higher because trash bins, which are not being cleaned regularly, will take much longer to clean.
Please note: Our technicians will try their very best to get your trash bins clean. However, there is no guarantee all the grime and buildup will be removed with a one time cleaning. Depending on the amount and type of buildup on the trash bins and how long ago since they were last cleaned, your trash bins could require more than a one time clean. For this reason we offer a monthly payment option exclusively to our one time customers. After the one time clean you can elect to continue the service each month, with the monthly payment option.
Please note: Our technicians will try their very best to get your trash bins clean. However, there is no guarantee all the grime and buildup will be removed with a one time cleaning. Depending on the amount and type of buildup on the trash bins and how long ago since they were last cleaned, your trash bins could require more than a one time clean. For this reason we offer a monthly payment option exclusively to our one time customers. After the one time clean you can elect to continue the service each month, with the monthly payment option.
Can I alternate or rotate bins each cleaning cycle?
Sorry but no. Each container has its own identification and only trash bins that have a scheduled service will be cleaned.
Monthly payment customers can add a bin for $14.95 /bin cleaning by notifying us prior to the service date.
Monthly payment customers can add a bin for $14.95 /bin cleaning by notifying us prior to the service date.
What happens if I move out of The Bin Men cleaning service area?
Refunds are not issued for cancellation of service, except for relocation out of our service area. If you relocate to a neighborhood that is not in our service area, you may gift the remaining service to anyone within our service area or request a refund for the remaining service minus a $25.00 cancellation fee. If you are anticipating that you might be moving out of our service area, please give us a call to discuss the possibility of a monthly payment option.
What if my HOA will not allow my bins out past a certain time on trash collection day? There are two possible solutions to this problem:
- You can leave your trash bins up by the garage, the side of the house, or anywhere where we can reasonably have access to them without needing to walk inside an enclosure. We will return them to that same spot when we finish our work. We will only go behind a gate if you give us authorization to do so.
- In addition, you can give us the contact information to the HOA Board and/or Manager and we will discuss the situation with them to see if we might be able to come up with a solution that can make allowance for a possible exception during The Bin Men's service day. Many HOA’s work with us once they understand the health and aesthetic benefits to the community. We have negotiated with HOAs to serve their entire community at discounted rates.
What if my trash bins have trash in them the day of scheduled cleaning?
Trash bins need to be empty, but we do understand circumstances. Our technician will remove 1 to 2 medium sized bags of trash, clean your trash bins, and then place the bags back inside when done. We reserve the right not to provide service if there is:
If there are more than two bags of trash, excessive loose trash, hazardous waste or building materials, please notify us within 24 hours, and we will skip the cleaning that day and reschedule your service another day. As part of our quality program, staff take before and after pictures to show service completion.
*There is no refunds if trash bin/can is not cleaned due to filled trash bin/cans with the above items inside. Contact our office
- Un bagged trash – including excessive loose trash, yard clippings, diapers or animal waste.
- Hazardous waste – including chemicals, paint, glue, or other adhesives.
- Building materials – including plaster, stucco, concrete, or insulation
- Pet feces
If there are more than two bags of trash, excessive loose trash, hazardous waste or building materials, please notify us within 24 hours, and we will skip the cleaning that day and reschedule your service another day. As part of our quality program, staff take before and after pictures to show service completion.
*There is no refunds if trash bin/can is not cleaned due to filled trash bin/cans with the above items inside. Contact our office
Do we offer services in OTHER AREAS?
We service limited areas of Virginia, Montgomery & Anne Arundel County. You can find the Pricing for these areas in BOOKING.
What happens after i book?
1. Customer pays invoice via link provided.
2. Appointment is then scheduled for your specified date the customer chooses.
3. Customer makes sure cans are completely empty the day before servicing.
4. Upon arrival, bins must be visible for technicians, if customer has animals they can not be unsupervised, our recommendation is for your pet to be housed.. For safety our techs can refuse to service and charge customer a rescheduling fee of $14.99.
2. Appointment is then scheduled for your specified date the customer chooses.
3. Customer makes sure cans are completely empty the day before servicing.
4. Upon arrival, bins must be visible for technicians, if customer has animals they can not be unsupervised, our recommendation is for your pet to be housed.. For safety our techs can refuse to service and charge customer a rescheduling fee of $14.99.
WHAT IF I AM AWAY AND CANNOT HAVE MY EMPTY TRASH BINS AVAILABLE TO YOU ON MY SERVICE DAY?
Simply call or email us in advance of your cleaning day and we will credit you for that month, skip your cleaning, and see you the following month. Unfortunately, if you do not notify us and we go to provide the service, your account can not be credited. You will still be billed if technician arrives to resident with no bins present to clean.
Forms of payment accepted by the bin men:
The Bin Men accepts all major credit cards with the extended option of Cash App
(UNFORTUNATELY declined credit cards will add $25.00 fee to be paid at time of invoice.
Late payments over 15 days will warrant a late payment charge of $25.00)
(UNFORTUNATELY declined credit cards will add $25.00 fee to be paid at time of invoice.
Late payments over 15 days will warrant a late payment charge of $25.00)
